THE ASSENT COMPLIANCE PORTAL
The Assent Compliance Platform (ACP) includes suites of products for: Corporate Social Responsibility, Product Compliance and Vendor Management.
The Assent Compliance Platform is designed to collect a broad range of supply chain data and allow its management.
THE CHALLENGE
Assent’s features, such as transparency, traceability, and accurate understanding of supply chain data, are designed to protect your brand, remove market access barriers, and reduce operational and financial risk. These benefits are not just promises, but a reassurance of the effectiveness of our solution.
The user experience is not just a feature but a key aspect that adds significant value to the business and user goals. Your role in making the product more marketable and useful is crucial, and we recognize its importance.
User need: Users face a significant challenge in sharing documents with their peers or clients. Email collaboration was prevalent, but it was not efficient. Users often use it to communicate with their suppliers and clients. All data was recorded via Excel and paper, with no centralized place to provide all the data they needed to perform their jobs efficiently.
Business problem: Many existing and new potential customers asked for new features for better communication. Customers wanted to see data they could use to improve their supply chain activities effectively and cost-efficiently.
MY ROLE AS SENIOR UX DESIGNER:
- Translate complicated data flows and complex sets of insights into apparent, concise artifacts and designs.
- Creating the best possible user experience by talking to the users understanding the risks, constraints and opportunities around all aspects of the project
- As part of my role as UX designer at Assent, I have created detailed personas that are used in all Assent projects and highlight the needs and flows of each project, including AAIM
- Collaborate with developers and QA to ensure designs are implemented according to my specifications
- Prepare UX high-fidelity wireframes and mockups that clearly illustrate how the product should look and function, present my designs to the teams and key stakeholders, and adjust based on their feedback.
- Some of the deliverables include personas, user journey mapping, information architecture, interaction specifications, wireframes, mockups and final designs
THE INSIGHT
User and stakeholders interviews: interviewed various stakeholders within the company, including people from product management, sales, customer support and customer training. It provided a deeper understanding of the business problem from different perspectives. Conducted a series of interviews with some of our existing customers to get their views on the current portal, and how they share information so that we can prioritize the right features.
As part of my role as UX designer at Assent I have created detailed personas that are used in all Assent projects and highlight the needs and flows of each project and portal.
We have updated the way users collect data from their suppliers, adding automated supplier engagement and logic-driven data validation to produce actionable analytics on information related to product compliance, corporate social responsibility, and vendor management, as well as optimizing the audit reporting and delivery process.
We are adding supplier scoring to provide even more valid information to our customers. Suppliers can now upload their documents and be scored based on those. We are improving dashboard functionality based on different personas’ needs and allowing further information on each module.
Our customer success teams recorded more customer satisfaction.
Supplier portal:
New ACM Dashboard
